Drivers of customer satisfaction for software products

Zendesk offers the industry leading customer support solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history.  · We study the key determinants of customer satisfaction with software products. Our analysis, based upon a large sample of over 2, customer responses, suggests that capability and usability are the critical drivers of overall customer satisfaction. Find and compare top Customer Satisfaction software on Capterra, with our free and interactive tool. Quickly browse through hundreds of Customer Satisfaction tools and systems and narrow down your top choices. Filter by popular features, pricing options, number of users, and read reviews from real users and find a tool that fits your needs.

Zendesk offers the industry leading customer support solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Abstract: We study the key determinants of customer satisfaction with software products. Our analysis, based upon a large sample of over 2, customer responses, suggests that capability and usability are the critical drivers of overall customer satisfaction. View Academics in Drivers of customer satisfaction for software products: implications for design and service support on www.doorway.ru

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